Returns & Refunds Policy

 

Returns are only accepted where a product is defective, damaged on arrival, incorrect, or not as described.

 

We do not accept returns for unwanted items, ordering errors, or products that are no longer required.

 

Defective, Damaged, or Incorrect Products

 

If your product is defective, damaged on arrival, incorrect, or not as described, please contact us within [number of days] days of receiving your order.

 

Please email [your email address] and include:

 

- Your order number

- A description of the issue

- Clear photographs or videos showing the problem

- Photographs of the packaging, where relevant

 

Once we have reviewed the information provided, we will confirm the next steps. Depending on the circumstances, this may include a repair, replacement, or refund.

 

Return Authorisation

 

Products must not be returned without prior authorisation. If a return is required, we will provide return instructions.

 

Where a product is confirmed to be defective, damaged on arrival, incorrect, or not as described, we will cover reasonable return postage costs or provide an appropriate return method.

 

Refunds

 

Approved refunds will be issued to the original payment method used for the order.

 

Refunds are normally processed within [number of days] working days after the returned product has been received and inspected. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

 

Exclusions

 

Returns and refunds are not accepted for:

 

- Unwanted items

- Ordering errors

- Products no longer required

- Products damaged due to misuse, incorrect installation, modification, or normal wear and tear

- Products returned without prior authorisation

 

Statutory Rights

 

This policy does not affect your statutory rights. Where a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund in accordance with applicable consumer law.